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RIYADH: Clients wishing to complain about their banks ought to have the ability to take action by a minimal of 5 platforms together with toll-free telephones, the Saudi Central Financial institution has introduced.
The establishment, also called SAMA, has issued directives to make sure issues are handled in a well timed method because the Kingdom goals to advertise ease of banking.
In addition to by telephone, prospects also needs to be capable to register complaints by way of web sites, smartphone functions, e-mails, and branches, reported Al Arabiya.
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